Privacy Policy - Field Fresh Milk

Last Updated: December 1, 2026 Effective: December 1, 2026

Introduction

XQ Tech Solutions ("we," "our," or "us") operates the Field Fresh Milk mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use Field Fresh Milk.

Field Fresh Milk is a dairy and milk delivery app for homes plus a management tool for local vendors — covering subscriptions, daily delivery routes, and payments.

By using Field Fresh Milk, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

1. User Profile Information

When you register and use Field Fresh Milk, we collect:

  • Account Information: Name, email address, phone number, and password
  • Profile Details: Profile photo (optional) and account preferences
  • Delivery Address: Street address, locality, and pincode for milk delivery

2. Vendor Information

If you register as a local milk vendor on the App, we additionally collect:

  • Vendor Profile: Vendor name, business name, contact number, and service area
  • Subscription Records: Customer subscriptions, route data, and delivery schedules managed by the vendor
  • Payment Records: Daily, weekly, or monthly billing summaries

3. Location Data

We collect your device location only to enable accurate milk delivery. Specifically, location is used to:

  • Save and confirm your delivery address
  • Match you with nearby vendors offering home delivery
  • Help vendors plan delivery routes for daily milk supply

Location data is not used for advertising, third-party tracking, or any purpose unrelated to milk delivery operations. You can disable location access in your device settings at any time.

4. Device and Usage Information

We automatically collect:

  • Device Information: Device type, operating system, app version
  • Usage Data: Features accessed, timestamps, and interaction patterns
  • Notification Preferences: Settings for delivery reminders and order alerts

How We Use Your Information

  1. Provide Delivery Service: Manage your milk and dairy subscriptions, schedule deliveries, and ensure orders reach your address
  2. Vendor Operations: Help local vendors manage their customers, routes, and daily delivery rounds
  3. Send Notifications: Daily delivery reminders, payment dues, vendor updates, and subscription alerts
  4. Improve the App: Analyze usage to enhance features and reliability
  5. Customer Support: Respond to queries, complaints, and refund requests
  6. Security and Fraud Prevention: Detect and address unauthorized activity
  7. Legal Compliance: Comply with applicable Indian laws including the IT Act, 2000

Data Storage and Security

Storage

  • Cloud Storage: Data is stored securely on Firebase / Google Cloud Platform
  • Local Cache: Some data is cached locally on your device for offline use
  • Sync: Information synchronizes between your device and our servers when online

Security Measures

  • Secure authentication via Firebase Authentication
  • Encrypted data transmission (HTTPS / TLS)
  • Access controls limiting data to authorized personnel
  • Regular security reviews and updates

Data Sharing and Disclosure

We do NOT sell, trade, or rent your personal information to third parties.

We share your information only in these circumstances:

  1. Local Vendors: Your name, delivery address, and contact details are shared with the vendor fulfilling your milk subscription
  2. Service Providers: Trusted third-party services (Firebase / Google) bound by confidentiality agreements
  3. Legal Requirements: When required by law, court order, or government regulation
  4. Protection of Rights: To protect the rights, property, or safety of XQ Tech Solutions, our users, or others
  5. Business Transfers: In connection with merger, acquisition, or sale of assets (with prior notice)

Your Rights and Choices

You have the right to:

  1. Access: View your data stored in the App
  2. Update: Modify your profile and address details at any time
  3. Delete: Request deletion of your account and associated data (see Delete Account)
  4. Location Control: Enable or disable location access via device settings
  5. Notifications: Control push notification preferences in app settings
  6. Withdraw Consent: Stop using the App at any time

To exercise these rights, contact us at admin@xqtechsolutions.com.

Data Retention

  • Account data is retained as long as your account is active
  • Upon account deletion request, personal data is removed within 30 days
  • Subscription and payment records may be retained per Indian tax and accounting laws
  • Anonymized analytics data may be retained for service improvement
  • Backup data may persist for up to 90 days before complete removal

Children's Privacy

Field Fresh Milk is not intended for use by children under 13. We do not knowingly collect personal information from children under 13. If you believe we have, please contact us immediately.

Third-Party Services

Service Purpose Privacy Policy
Firebase Authentication User login and security Google Privacy Policy
Firebase Firestore Cloud data storage Google Privacy Policy
Google Maps / Location Location and address resolution Google Privacy Policy

International Data Transfers

Your information may be transferred to and processed in countries other than India (including the United States where Google's servers are located). By using the App, you consent to such transfers.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you by:

  • Posting the updated Privacy Policy in the App
  • Updating the "Last Updated" date at the top
  • Sending in-app or email notification for significant changes

Grievance Officer

In accordance with the Information Technology Act, 2000, and the rules made thereunder, the Grievance Officer is:

Name: Ashok Kumar G
Email: admin@xqtechsolutions.com
Address: XQ Tech Solutions, 16/513, Near Nattukal Milk Society, Nattukal, Kozhinjampara, Palakkad, Kerala, India - 678555

Grievances will be addressed within 30 days of receipt.

Contact Us

For any questions about this Privacy Policy:

XQ Tech Solutions
Email: admin@xqtechsolutions.com
Website: xqtechsolutions.in
Address:
XQ Tech Solutions
16/513, Near Nattukal Milk Society
Nattukal, Kozhinjampara
Palakkad, Kerala, India
PIN: 678555

Consent

By using Field Fresh Milk, you consent to this Privacy Policy and agree to its terms.

This Privacy Policy is governed by and construed in accordance with the laws of India.